We are seeking an exceptional operator who combines strategic systems thinking with a relentless drive for execution. As the Sr. Manager, Claims Operations, you will ensure the day-to-day excellence of our claims engine while simultaneously designing the workflows and systems that will define its future.
Requirements
- Issue Identification : End-to-end review of claims lifecycle to identity issues and vulnerabilities contributing to payment inaccuracies.
- Systemic Problem Solving: Delve into the most complex operational challenges, untangling intricate root causes to resolve persistent accuracy issues.
- AI-Native Workflow Design: Design, build, and implement the next generation of policies and processes, leveraging AI agents and automation to improve the accuracy and consistency of claim payments.
- Cross-Functional Partnership: Partner with Product, Engineering, and Data teams to ensure operational needs inform the technical roadmap and bridge the gap between business challenges and technical opportunities.
- Change Management: Lead the organization through significant evolution, creating confidence and momentum as you pivot teams to new ways of working.
- Strategic Execution: Execute a roadmap that modernizes operations while maintaining stability and high-quality standards.
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above
- Commission eligibility for Sales roles
- Parental leave program
- 401K program