Claims Operations Senior Manager

We are seeking an exceptional operator who combines strategic systems thinking with a relentless drive for execution. As the Sr. Manager, Claims Operations, you will ensure the day-to-day excellence of our claims engine while simultaneously designing the workflows and systems that will define its future.

Requirements

• Issue Identification : End-to-end review of claims lifecycle to identity issues and vulnerabilities contributing to payment inaccuracies.
• Systemic Problem Solving: Delve into the most complex operational challenges, untangling intricate root causes to resolve persistent accuracy issues.
• AI-Native Workflow Design: Design, build, and implement the next generation of policies and processes, leveraging AI agents and automation to improve the accuracy and consistency of claim payments.
• Cross-Functional Partnership: Partner with Product, Engineering, and Data teams to ensure operational needs inform the technical roadmap and bridge the gap between business challenges and technical opportunities.
• Change Management: Lead the organization through significant evolution, creating confidence and momentum as you pivot teams to new ways of working.
• Strategic Execution: Execute a roadmap that modernizes operations while maintaining stability and high-quality standards.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above
• Commission eligibility for Sales roles
• Parental leave program
• 401K program