Director of Claims Operations

We are seeking a Director of Claims Operations to lead our claims operations team and drive the transformation of our claims infrastructure to support a rapidly growing membership base. This is a high-stakes, high-opportunity role at an inflection point, where you will lead a multidisciplinary team, shape the technology roadmap, and drive operational excellence and compliance rigor.

Requirements

• 15+ years of operations experience, including 5+ years in healthcare
• 8+ years in senior leadership roles, leading large teams in complex environments
• Experience operating in a high-growth, tech-enabled health insurance or benefits company preferred
• Comfort with data — able to build and interpret operational dashboards and hold teams to metric-based goals
• Proven ability to lead through ambiguity, manage cross-functional stakeholders, and drive change in fast-moving environments
• Strong financial acumen — experience owning budget, headcount planning, and cost-per-claim targets
• Demonstrated results deploying AI or automation in a claims or complex operations environment

Benefits

• Competitive salary
• Bonus opportunity
• Equity package
• Comprehensive Medical, Dental, and Vision benefits
• 401k retirement plan
• Paid vacation and company holidays