Customer Service - Healthcare (m/w/d)

Role Overview

Handle customer inquiries by phone, email, and chat, ensuring optimal medical care for Dexcom customers in Germany. Collaborate with other departments and act as an interface and source of information and exchange.

What You Will Do

Handle customer inquiries from start to finish, find independent solutions for customer concerns, and proactively contact customers to prevent questions.

Why It Might Be a Fit

Become part of a dynamic, rapidly growing, and innovative global company in the MedTech industry, with a mission to improve human health.

Requirements

• Very good German knowledge (fluent, written and spoken)
• At least 1-2 years of experience in customer service
• High communication skills, with the ability to inspire customers and de-escalate in difficult cases
• General IT knowledge (MS-Office)

Benefits

• Performance-based bonus
• Private pension plan
• Life and accident insurance
• Monthly contribution to private health insurance
• Team events
• Recognition awards
• Health and wellness offers
• Training
• Support for education and professional qualification
• Product discounts