Customer Service Representative

Role Overview

Handle all incoming customer inquiries by phone, email, and chat, ensuring optimal medical care of Dexcom Germany customers. Collaborate with other departments and act as an important interface and source of information and exchange.

What You Will Do

Find solutions for customer concerns, report proactively, and create an excellent customer experience through communication. Handle customer inquiries from start to finish, ensuring full resolution.

Why It Might Be a Fit

Very good German knowledge, at least 1-2 years of customer service experience, high communication skills, and general IT knowledge are required. Growth opportunities, attractive benefits, and access to career development programs are offered.

Requirements

• Very good German knowledge (fluent, written and spoken)
• English is also an advantage
• At least 1-2 years of experience in customer service
• High communication skills
• General IT knowledge (MS-Office)

Benefits

• Attractive additional benefits and benefits
• Growth opportunities on a global scale
• Access to career development through internal training programs and/or takeover of external training costs according to the personal development plan