Senior Manager - Technical Support

Dexcom Corporation is a pioneer in continuous glucose monitoring. We are looking for a Senior Manager - Technical Support to lead our technical support team, ensuring excellent customer service and support for our products. The successful candidate will have 5-8 years of experience in people management, a Bachelor's Degree, and excellent interpersonal and communication skills.

Requirements

• 5-8 years of previous people management experience within a high call volume BPO/Shared Services/Healthcare environment
• Bachelor's Degree with 13+ years of industry experience
• Experience with training and mentoring staff, including the development of training programs
• Highly developed interpersonal skills with excellent written and oral communication skills
• Strong emotional intelligence skills to drive objectivity in making fair and just decisions
• Ability to make crucial decisions
• Flexibility in schedule, working at least one weekend day
• Proven ability working with multiple short-term deadlines and dynamic changing priorities
• Highly detailed and action-oriented
• Enthusiastic, solution-oriented, and positive leadership style

Benefits

• Full and comprehensive benefits program
• Growth opportunities on a global scale
• Access to career development through in-house learning programs and/or qualified tuition reimbursement