Senior Manager - Technical Support
DexcomManila, Philippines
Posted May 4, 2026
Full Time
About the Company
Dexcom Corporation, a leader in glucose sensing technology since 1999, empowers people with diabetes to manage their condition more effectively through continuous glucose monitoring devices. Headquartered in San Diego, Dexcom focuses on developing innovative medical devices and mobile software that provide real-time data and decision support, enabling users to live confidently and pursue their dreams. The company is committed to listening to user needs and continuously improving its products to simplify glucose management worldwide.
Job Description
Dexcom Corporation is a pioneer in continuous glucose monitoring (CGM) technology, with a mission to transform lives through cutting-edge technology. As a Senior Manager - Technical Support, you will oversee the support of customers encountering problems using the company's products, supervise representatives answering customer inquiries, and establish systems to provide answers to common questions and problems.
Requirements
- 5-8 years of previous people management experience within a high call volume BPO/Shared Services/Healthcare environment
- Bachelor’s Degree with 13+ years of industry experience
- Experience with training and mentoring staff, including the development of training programs
- Highly developed interpersonal skills with excellent written and oral communication skills
- Strong emotional intelligence skills to drive objectivity in making fair and just decisions
Benefits
- Comprehensive benefits program
- Growth opportunities on a global scale
- Access to career development through in-house learning programs and/or qualified tuition reimbursement