Technical Support Representative 2
DexcomSydney, New South Wales, Australia
Posted September 8, 2025
Full Time
About the Company
Dexcom Corporation, a leader in glucose sensing technology since 1999, empowers people with diabetes to manage their condition more effectively through continuous glucose monitoring devices. Headquartered in San Diego, Dexcom focuses on developing innovative medical devices and mobile software that provide real-time data and decision support, enabling users to live confidently and pursue their dreams. The company is committed to listening to user needs and continuously improving its products to simplify glucose management worldwide.
Job Description
We are seeking a Technical Support Representative 2 to join our team at Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS). As a Technical Support Specialist, you will provide empathetic and knowledgeable support to Dexcom users, troubleshoot technical issues, and guide users through setup and product use. You will work closely with healthcare providers and ensure compliance with our Quality System and regulatory standards.
Requirements
- 2-4 years of experience in customer service or healthcare support
- Strong comfort level with technology and ability to learn new systems quickly
- Excellent written and verbal communication skills
- Proficiency in retaining and explaining technical knowledge clearly and patiently
- Experience with CRMs or patient record systems (a plus)
- Willingness to work evenings, weekends, and public holidays on a rotating basis
Benefits
- Full and comprehensive benefits program
- Growth opportunities on a global scale
- Access to career development through in-house learning programs and/or qualified tuition reimbursement
