SMB Digital Account Manager - FinTech

At Dext, we believe that accounting should no longer be a complex and time-consuming task, but a true performance lever. Our solutions integrate AI and new technologies to simplify accounting and enable accountants and businesses to be more productive, profitable and powerful! We are a fast-growing FinTech company with a team-oriented, ambitious and excellent culture.

Requirements

• Experience in account management, customer success or customer support (ideally in SaaS / B2B)
• Comfortable in a hybrid role: client relations + support + a commercial touch
• Good communication level, both in writing and in speech
• Highly developed customer service sense (reactivity, listening, pedagogy)
• Ability to understand needs and propose adapted solutions
• Comfortable with digital tools (CRM type HubSpot, support type Intercom...)
• Organized, autonomous and result-oriented
• Proactive, you don't wait for problems to arrive
• Team spirit and desire to have an impact

Benefits

• Swile restaurant vouchers of €10 per day
• Alan health insurance coverage of 100% by Dext
• Partnership with ClassPass (partial coverage by Dext)
• A hybrid work model: partial remote work possible 2/3 days per week
• Good working atmosphere and informal moments to create links in super-central Paris locations (aperitifs, company parties, seminars...)
• Global policy focused on skill development with unlimited access to online training via our L&D platform
• 1 day off offered on the anniversary week
• 2 days off to do a team charitable activity (Volunteering day)
• The possibility of enjoying 'Summer Hours' (reduction of working hours by 1-3 hours per week in July and August to enjoy the beautiful days!)