Sr. Manager, Customer Success

We are seeking a Sr. Manager, Customer Success to manage and execute activities within assigned customers throughout their contract lifecycle, ensuring customer satisfaction and retention. The successful candidate will have a proven track record of managing multiple customers and being resilient and adaptable while navigating ambiguous customer tasks.

Requirements

• Bachelor's degree in engineering, business management, or a related field
• 10+ years' total experience
• 5+ years' operating in Customer Success Management, Business Development, and/or Strategic Account Management
• Proven customer-facing communication skills
• Exceptional program management skills
• High Emotional Quotient (EQ)
• Excellent written and verbal communication skills
• A strong sales and business development mindset
• Proven ability to work well in a matrix environment
• Travel 30%
• May be required to work a varying schedule to support customer requests

Benefits

• Comprehensive benefits
• Equity