Customer Success Manager

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We are seeking a dedicated and experienced Customer Success Manager to join our team and contribute to our continued vision of creating wildly successful customers.

Requirements

• Prior experience in a customer-facing role, such as Customer Support or Customer Success
• Previous experience working within a SaaS solution supporting technical product or cyber security companies
• Experience in onboarding new customers
• Proficiency in using tools like MySQL, Birst, Tableau, or Looker to gather and analyze information and experience with Salesforce
• Strong presentation, written, and verbal communication skills in English

Benefits

• Comprehensive medical, dental, and vision
• 3 weeks vacation + unlimited sick/mental health days + company-wide shutdown EOY
• M2 MacBook Pro of choice
• $1,000 for health and wellness
• $1,000 for home office
• $1,000 for visiting a teammate located in a different geography
• WeWork membership
• Weekly happy hour on Friday
• Learning and advancement budget at your discretion
• Annual retreat - at least once a year we gather together in person