Join the DFCU Financial team as a Member Service Agent and help deliver friendly, knowledgeable support through phone and digital channels. As a fast-paced, team-driven environment, this is an opportunity to build relationships, meet goals, and make a difference.
Requirements
- Ability to work in a fast-paced, high-volume, dynamic learning environment.
- High school diploma or equivalent.
- Previous customer service or sales experience.
- Articulate phone skills, including excellent listening skills.
- Ability to successfully apply sales techniques.
- Strong computer and technology skills.
- Effective writing skills and basic math skills.
- Ability to function as a team player, with ability to verbally communicate appropriately with others, and appropriately respond to a supervisor.
Benefits
- Monthly cash incentives for meeting performance goals
- Employee bonus program
- Paid lunch time
- Employee referral payouts for recruiting your friends and family
- Paid time off
- Paid holidays (13 per year)
- 401k plan match, dollar for dollar up to 4%
- 401k additional employer contribution after one year at 5%
- Tuition reimbursement / Education assistance
- Medical, dental and vision insurance effective date of hire
- Health savings account (HSA)
- Flexible spending accounts for medical and dependent care expenses
- Adoption assistance for qualified expenses maximum $10,000 per child
- Wellness initiatives and reimbursements
- Pre-paid legal services plan
- Identity protection plan
- Accident supplemental plan
- Short- & long-term disability plans paid for by company
- Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
- Pet Insurance
- Free financial planning assistance
- Numerous fun employee events throughout the year
- Volunteer and community engagement opportunities
- Employee loan discounts (closed-end loans)
- Service / anniversary awards
- Employee discounts for company logo wear
- Recognition and awards for outstanding team and individual performance (branch and member service center employees)
- Ongoing training opportunities
- Leadership development program
- Flexible scheduling for students
