Customer Success Manager, Key Accounts

Dialpad is the leading AI-powered customer communications platform. As a Customer Success Manager, you'll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization.

Requirements

• Minimum 2-5 years of customer success experience at a SaaS company
• Experience working with and general knowledge of Telecommunications and Contact Center space preferred
• Experience and comfort interacting with and influencing C-level executives
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
• Ability to work cross-departmentally
• Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes
• Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness

Benefits

• Competitive benefits and perks
• Robust training program
• Vibrant office environment
• Certified Great Place to Work culture