Product Support Engineer (6-month contract)

Dialpad is seeking a Product Support Engineer to join their team in Bengaluru, India. As a Product Support Engineer, you will partner with product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications.

Requirements

• 5+ years of experience in supporting large-scale distributed systems, SaaS-based solutions, working with global distributed teams across multiple time zones.
• Technical background with excellent English written communication skills and empathy for software engineers and customers.
• Attention to detail and a strong passion for quality – experience maintaining high-quality customer-facing software applications.
• Excellent problem solver who loves to learn and is interested in VOIP telephony, video meetings, and working with people.
• Curious and persistent individual with a strong interest in learning and growing technically, solving challenging problems, and exceeding customer expectations.

Benefits

• Competitive benefits and perks
• Robust training program
• Inclusive and vibrant office environment
• Certified Great Place to Work culture