Technical Support Engineer

Dialpad is the leading AI-powered customer communications platform. As a Technical Support Engineer, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience.

Requirements

• Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
• Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
• Support customers across a range of inquiries—from basic product questions to complex technical troubleshooting.
• Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.
• Maintain and exceed established service levels and productivity standards.
• Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.
• Identify opportunities to enhance support processes, educate users, and scale our support model.

Benefits

• Competitive benefits and perks
• Robust training program
• Inclusive and vibrant office environment
• Recognized as a certified Great Place to Work