BPO Team Leader

At Didi, we aim to provide financial empowerment to more people and communities around the world. We are looking for a talented individual to join our team as a BPO Team Leader in our Call Center of Collections.

Requirements

• Supervise the daily performance of the assigned team, monitoring KPIs (productivity, quality, response times, process compliance)
• Implement internal control policies and procedures for collections
• Ensure that the necessary personnel are available at each BPO, managing attendance, punctuality, and work schedule compliance
• Identify opportunities for continuous improvement
• Maintain direct supervision of BPOs through effective and constant verbal and written communication
• Prepare organized reports for the Supervisor and Manager of the team regarding the results of BPO management
• Provide daily support to BPOs regarding technical support, PIXIU users, connectivity, and system problems
• Knowledge of soft skills such as conflict management, leadership, and team management

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance