CX Ops Sr. Analyst

Role Overview

We are looking for a dynamic, energetic team player who is eager to learn about our company and contribute to improve our experience strategy processes and be a part of a disruptive evolution of the customer experience department.

What You Will Do

Perform data analysis to propose business solutions, create and improve standard operating procedures, partner with cross-functional stakeholders, and support on the execution and implementation of initiatives focused on enhancing the customer experience.

Why It Might Be a Fit

This role focuses on deep data analysis, the identification of key insights, and the execution of continuous improvement projects to ensure business competitiveness and service excellence in a high-growth and constantly changing environment.

Requirements

• Bachelor’s degree (Engineering, Economics, Business Administration or related fields)
• Proficiency in excel (must-have)
• Proficiency in english (must-have)
• Excellent written communication and presentation skills
• Comfort working with teams in different time zones (China and Brazil)
• Knowledge of SQL (nice to have)