FTTH Sales Support Administrator
Digicel GroupCity of Georgetown, Demerara-Mahaica, Guyana
Posted March 10, 2026
Full Time
About the Company
Digicel Group is a leading total communications and entertainment provider serving over 14 million customers across the Caribbean, Central America, and Asia Pacific. The company offers cutting-edge mobile services, superfast broadband, and high-quality home entertainment through its advanced fiber network. Driven by innovative technology and a dedicated workforce, Digicel also prioritizes community empowerment and sustainability.
Job Description
Work as a FTTH Sales Support Administrator to manage customer orders between sales channels and service delivery contractors, ensuring accurate job assignment, timely installations, and adherence to established SLAs. Coordinate presales functions, ensure accurate data entry, and provide quality checks on data submitted by the sales team. Provide manual ticketing support and deliver daily and ad hoc order management reports.
Requirements
- Diploma in Computer Science
- At least 1 year’s experience operating in a similar capacity
- Strong verbal and written communication skills
- Advanced analytical skills
- Exceptional time management and prioritization skills
- Proficient in report generation and documentation
- Experience with order management systems (OMS), CRM, or other platforms