Head of CSM

Head of CSM job opening at Digital Virgo Group, a global specialist in mobile payment through telecom operator billing solutions. The successful candidate will coordinate Customer Success activities across different countries, ensuring onboarding and follow-up of partners.

Requirements

• 5–8 years of experience in Customer Success, Account Management, or Digital Services operations
• Experience in telecom, digital services, OTT or payment environments is a plus
• Fluent English (written and spoken) is mandatory
• Spanish is highly appreciated
• Ability to manage multiple stakeholders
• Structured and analytical mindset
• Comfortable working in a dynamic and evolving environment
• Hands-on approach and operational mindset

Benefits

• Abonnement transports (50%)
• Carte tickets restaurant (9€50 / jour dont 60% pris en charge par l'entreprise)
• Mutuelle
• Participation
• CSE : Remboursement abonnement sportif
• Chèques vacances
• Billetterie (ticket cinéma, cheque culture...)
• Mobilité Interne