Team Lead CSM - H/F - Traveltech
Licorne SocietyParis, Ile-de-France, France
Posted April 13, 2026
Full Time
About the Company
A profitable, fast-growing startup (+80–100% y/y), self-funded (bootstrapped)
Job Description
Team Lead CSM role in a traveltech startup with responsibilities in managing strategic accounts, leading a CS team, and structuring and scaling CS operations.
Requirements
- 5+ years in Customer Success / Account Management (B2B SaaS)
- Proven experience managing a CS team (5+ people)
- Strong ownership of CS KPIs (NRR, churn, adoption…)
- Operational excellence and ability to structure processes
- Strong business mindset (impact-driven, results-oriented)
- French & English fluent
Benefits
- Salary package of €60–75K
- Annual bonus of 1% of total revenue redistributed
- Real opportunities to grow (Head of CS, Ops, COO, etc.)
