Head of CSM - SaaS/ Marketplace
Licorne SocietyParis, Ile-de-France, France
Posted April 13, 2026
Full Time
About the Company
Licorne Society is a boutique recruitment agency that specializes in placing talent within the digital, tech, and startup ecosystems. The firm offers end-to-end recruitment solutions across four core domains: executive search, technology, marketing & sales, and operations, covering roles from CEOs and CTOs to developers, growth marketers, and supply-chain managers. With deep industry knowledge and a network of high-growth companies, Licorne Society delivers tailored talent acquisition strategies that accelerate scaling and innovation. Their focus on startups and scale-ups positions them as a trusted partner for organizations seeking to build high-performance teams in fast-moving markets. Whether you're a senior executive or a tech specialist, Licorne Society's data-driven approach and personalised service ensure the right match for both candidates and clients.
Job Description
Head of CSM for a growing SaaS-enabled marketplace dedicated to empowering artists. Responsibilities include designing and driving customer support, defining retention metrics, collaborating with other departments, and managing a team of 6 juniors.
Requirements
- 2+ years leading a Customer Success department
- Proven record of designing and scaling Customer Success processes + management
- Passion for customer success and genuine care for clients
- Great execution skills and hardworker
- Data-driven mindset with experience tracking KPIs and optimizing performance
- Leadership skills and ability to coach a small team
- AI adopter
- Fluent English and any other language is a plus