Dealer Success Representative

DigniFi is a mission-driven company transforming how dealerships and service centers serve their customers through point-of-sale financing solutions. The Dealer Success Representative will be a key point of contact for dealers, delivering exceptional support while building positive, lasting relationships.

Requirements

• 3+ years of experience in customer support or a transaction-based environment
• Minimum 2 years of experience in a high-volume, SLA-driven environment
• Demonstrated ability to independently troubleshoot complex issues in real time
• Experience working directly with external business partners or clients
• Strong decision-making skills with the ability to exercise judgment within defined policies and escalate appropriately when needed
• Sales or revenue-support experience strongly preferred
• Working knowledge of FDCPA and FCRA experience is preferred
• Proficient in Microsoft, Salesforce and other internal systems

Benefits

• Accrue 16 Days of PTO per year
• 12 Paid Holidays
• Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
• Long-term Disability Insurance
• Basic Life Insurance
• Paid Parental Leave
• Matching 401k