Manager, CRM & Reporting Platforms

Seeking a Manager of CRM and Reporting Platforms to lead a cross-functional team, manage people, align priorities with business stakeholders, and drive the maturity of Microsoft Dynamics and enterprise reporting platforms.

Requirements

• Lead, mentor, and develop a team of CRM developers, Product Managers, and Reporting Analysts
• Develop and drive the product development and service roadmap
• Ensure alignment on priorities to achieve firm and department objectives
• Manage vendor relationships, software licenses, consultant contracts, and monitor associated financial commitments
• Communicate across technical and non-technical audiences
• Oversee the design, and enhancement of CRM solutions within Microsoft Dynamics
• Identify and pursue opportunities to improve ROI and drive delivery through the team
• Maintain a strong orientation toward business outcomes
• Leverage data to guide decisions, using OKRs, KPIs, and other metrics
• Prior experience with project management, quality assurance and operations
• Strong understanding of Agile software development and the ability to lead cross-functional distributed teams
• Proven track record building, leading, and developing high-performing distributed teams
• Prior experience managing multiple vendors, contract and associated financial commitments
• Demonstrated strength in connecting technical delivery to business impact
• Passion for and stay current with modern technologies
• Solve problems systematically and transparently
• Share ideas, solicit/integrate feedback, design and solve collaboratively

Benefits

• Comprehensive benefits
• Educational initiatives
• Special celebrations of our history, culture, and growth