Collections - LSR II
Directions Credit UnionToledo, Ohio, United States
Posted March 12, 2026
Full Time
About the Company
Directions Credit Union, founded in 1953, serves over 70,000 members across ten Ohio counties and Monroe County, Michigan, offering a full spectrum of personal and business banking, loans, investment, and insurance products. As a member‑owned non‑profit cooperative, it channels all profits back to customers through higher deposit yields, lower loan rates, and competitive fee structures. The organization emphasizes financial education and personalized guidance, providing online tools and experienced staff to support members at every life stage. Its commitment to community‑focused service and value‑driven returns sets it apart as one of Ohio’s largest credit unions.
Job Description
Join Our Team as a Collections Specialist to make a real impact while keeping things upbeat and professional. The role involves handling collections from credit cards and loans to fraud and recovery accounts, reviewing delinquent accounts, making strategic decisions, and connecting with members to find solutions.
Requirements
- Confident and caring handling of collections
- Administration of collection activities
- Building strong, respectful relationships with members
- Collaboration with teammates
- Staying sharp on policies and procedures
Benefits
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off
