2nd Line Support Engineer
Disguise Technologies LtdLondon, England, United Kingdom
Posted April 2, 2026
Full Time
About the Company
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences.
Job Description
Disguise is seeking a seasoned 2nd Line Support Engineer to act as the global escalation point and technical contact across their international offices. The role combines infrastructure, cloud, security, networking, automation, and server administration, and requires strong Jira administration and workflow experience, experience in Perforce administration, and proven 2nd Line support expertise.
Requirements
- Act as the senior escalation point for complex global IT issues
- Independently triage and close high-impact tickets
- Lead Jira administration and workflow optimisation
- Manage AWS (S3, EC2, RDS) and Azure environments
- Maintain Windows/Linux servers (on-prem and cloud)
- Strengthen cybersecurity posture (endpoint, IAM, risk awareness)
- Support global networking (Meraki, Sophos, firewalls)
- Drive automation, scripting, and AI-enabled process improvements
- Contribute to High Availability (HA), Disaster Recovery (DR), and Business Continuity planning
- Ownership of certificate lifecycle management, including SSL/TLS, PKI, and platforms such as DigiCert
Benefits
- Unlimited Paid Time Off
- Hybrid working between home and our offices
- Mental health and wellbeing support
- Gig allowance
- Belonging policies
