Technical Onboarding Consultant (x/f/m)

Join our mission, be part of Doctolib! Your passion for technology, service, and customer success characterizes your previous career? Then take the next step with Doctolib in the Technical Onboarding!

Requirements

• At least fluent German skills (C1) and good English skills (B2) according to the European language reference framework
• Advanced knowledge of data processing and formatting in Excel or similar programs as well as basic knowledge of advanced data processing methods (e.g. SQL and/or Regular Expressions)
• In-depth knowledge of APIs, IT infrastructures, networks, VPNs, and their setup (e.g. Citrix VDI, Terminal Server, Microsoft Remote Desktop Services)
• Excellent communication skills in dealing with users on the phone and in online meetings (B2B & B2C)
• A high level of detail accuracy, willingness to learn, and genuine curiosity about our products, technical processes, and transformations in healthcare

Benefits

• A Germany-sponsored Germany ticket if you work from the office or in a hybrid mode
• 28 vacation days + 1 additional day for each full employment calendar year (max. 30 days)
• The possibility to work 10 days a year abroad
• A company health insurance with great additional benefits
• A company pension scheme (bAV) with an employer's contribution of 40% (15% during the probation period)
• The Doctolib Parent Care Program, which includes extra parental leave (1 month) etc.
• Free mental health and coaching sessions with an external partner
• In addition to healthy snacks and a regular breakfast buffet, we offer food vouchers
• A subsidized sports offer with our partner Urban Sports Club
• For caring caregivers and employees with disabilities, there is an offer that includes flexible working hours, additional leave due to medical reasons, and psychological support