Technischer Kundenservice (x/f/m)
DoctolibBerlin, Germany
Posted October 17, 2025
Full Time
About the Company
Doctolib is a B Corp committed to revolutionizing healthcare access through innovative technologies. The company connects over 80 million patients with optimal care options and empowers healthcare professionals with advanced tools. With a focus on e-health, telehealth, and data protection, Doctolib aims to build a more efficient and accessible healthcare system.
Job Description
Doctolib is seeking a Customer Service Team member (x/f/m) to join their Customer Care Team. The role involves onboarding new customers and providing ongoing support to existing customers. The company aims to improve customer experience and provides opportunities for professional growth.
Requirements
- Support Level 1 customer support
- Complete analysis of product and system infrastructure
- Provision of technical expertise to internal teams
- Effective communication
- Strong solution-oriented and customer-focused work style
- English and German proficiency (C1-Niveau)
Benefits
- Company health insurance
- Monthly bonus
- Competitive compensation package
- Parental leave
- Charitable support program
- Mental wellbeing resources
- Flexible working model
- Employer pension reimbursement
- Flexible working days
- Snack allowance
- Healthy snacks in the office
- Sports offering