Renewal Specialist

The Renewal Specialist is a high impact position responsible for owning and executing a portfolio of renewal contracts in an assigned territory. They will resolve a wide range of issues in creative ways, minimize financial attrition, and lock in favorable terms with our clients.

Requirements

• Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust
• Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
• Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting
• Achieve financial and strategic revenue, bookings and billings targets
• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Leverage customer data and behavior to assess the health of each renewal

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship