Jr. Customer Success Manager
doinstructGermany
Posted March 19, 2026
Full Time
About the Company
At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up.
Job Description
We're building a scalable, data-driven post-sale motion, and we're hiring a Junior Scaled Customer Success Manager to support and grow our SMB customer segment. You'll work closely with customers across their lifecycle, execute structured touchpoints, and help deliver a consistent, high-quality experience at scale.
Requirements
- Manage and fully own a portfolio of 150-200 SMB customers (<150 employees) across DACH
- Run key customer touchpoints such as onboarding kickoffs, enablement sessions, and regular check-ins
- Guide customers through a structured journey using defined Scaled CS playbooks
- Ensure a smooth onboarding experience and help customers reach early value quickly
- Collaborate with Product, Support and Sales to ensure consistent communication and execution
- Contribute to improving internal processes and customer-facing materials over time
Benefits
- Flexible work environment
- Opportunity for professional growth and development
- Diverse and inclusive company culture
