Customer Support Specialist

We are looking for a Customer Support Specialist to join our Customer Success and Intelligence (CSI) team. The role involves responding to e-mail support tickets, investigating issues, and providing product usage guidance to customers. The ideal candidate should have experience with support ticketing software, excellent analytical and problem-solving skills, and the ability to explain complex ideas in a concise way.

Requirements

• Experience with support ticketing software (Zendesk preferred)
• Excellent analytical and problem-solving skills
• Ability to explain complex ideas in a concise and simple way
• Excellent written and verbal English communication skills
• SaaS experience

Benefits

• Fully remote work from the comfort of your home
• Eligibility for employee equity plan (stock options)
• Reimbursement package for home office expenses and professional development, up to $1.5k
• Generous time off policy of 21 days (birthday included), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes