Support Specialist, Labs
DoorDash MexicoMexico City, Mexico
Posted February 14, 2026
Full Time
About the Company
DoorDash is a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
Job Description
We're hiring a Support Specialist in our Support Team to assist with experimental products within DoorDash Labs. The role will be responsible for supporting our customers from all days 6AM-3AMPST. The ideal candidate is enthusiastic about supporting projects primarily focused on enhancing the Customer, Dasher, and Merchant experience.
Requirements
- Strong and clear written and verbal communication
- Experience with de-escalating customers and turning detractors into lifelong promoters of DoorDash
- Ability to operate at the lowest level of detail and demonstrate proactive critical thinking / problem-solving skills
- Self-motivated and have a bias for action
- Can thrive in a fast-paced, constantly changing work environment (including hours and days of operation)
Benefits
- Comprehensive benefits
- Perks
- Generous Paid Time Off
