Technical Support Consultant
DotActivPretoria, Gauteng, South Africa
Posted April 20, 2026
Full Time
About the Company
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans.
Job Description
As a Technical Support Consultant at DotActiv, you will provide proactive customer support to retailers and suppliers in over 90 countries, analyzing customer support cases, providing data analysis, and working on a rotational on-call schedule. You will be required to work remotely and will have the opportunity to engage with top retail brands and develop your skills and career with the company.
Requirements
- Any relevant IT certificates or qualifications
- Strong written and oral communication skills in English
- Knowledge of the principles of customer service in relation to software products
- DotActiv Enterprise software knowledge
- Competent use of job-specific in-house systems used by the company
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
- Basic to Intermediate MS SQL or similar solution
- Problem-solving (Trouble-shooting)
- Intermediate MS Operating Systems (Windows 10, 11, Server)
- Ability to test software for bugs and feature readiness
- IIS/SSL Certificates
Benefits
- Significant investment in your development (internal and external training)
- Transparency in job grading system and fair pay
- Developmental path specific to your circumstances
- Remote work option