Technical Support Consultant

Technical Support Consultant provides proactive customer support to customers using DotActiv's software, engaging with top retail brands worldwide. The role involves analyzing customer support cases, providing space planning advice, and working with Excel and SQL. The company is remote-friendly, with a Cost to Company salary between R18k and R22k, depending on qualifications and experience.

Requirements

• Any relevant IT certificates or qualifications
• Strong written and oral communication skills in English
• Additional language (Spanish, Portuguese, French, or another widely spoken language)
• Knowledge of customer service principles in relation to software products
• DotActiv Enterprise software knowledge
• Computer packages & systems used by the company
• Project management
• Customer coaching & support
• Competent use of in-house systems used by the company
• Intermediate MS Office & Google Suite
• Basic to Intermediate MS SQL or similar solution
• Problem-solving (Trouble-shooting)
• Intermediate MS Operating Systems (Windows 10, 11, Server)
• Ability to test software for bugs and feature readiness
• IIS/SSL Certificates

Benefits

• Starting monthly Cost to Company salary of R18k-R22k
• Developmental path specific to individual circumstances
• Significant investment in internal and external training
• Transparent job grading system for fair pay