Technical Support Consultant
DotActivCape Town, Western Cape, South Africa
Posted April 20, 2026
Full Time
About the Company
DotActiv combines software and expert services to optimize retail shelf space and category performance.
Job Description
We're seeking a Technical Support Consultant to provide proactive customer support, analyze customer support cases, and provide data analysis, processing, and validation using excel and SQL. The role involves working remotely, with a monthly Cost to Company salary between R18,000 and R22,000, depending on qualifications and experience.
Requirements
- Any relevant IT certificates or qualifications
- Strong written and oral communication skills in English
- Knowledge of the principles of customer service in relation to software products
- DotActiv Enterprise software knowledge
- Intermediate MS Office and Google Suite skills
- Basic to Intermediate MS SQL or similar solution
- Problem-solving skills
- Ability to multitask and remain attentive in a busy environment
Benefits
- Competitive monthly Cost to Company salary
- Significant investment in development (internal and external training)
- Transparent job grading system with fair and unbiased payment
- Developmental path specific to individual circumstances
- Opportunity to grow career with the company