Technical Support Consultant
DotActivCape Town, Western Cape, South Africa
Posted March 9, 2026
Full Time
About the Company
DotActiv provides category management software and services to retailers and suppliers.
Job Description
We're seeking a Technical Support Consultant to provide exceptional customer support to our software users worldwide. The successful candidate will analyze customer data, provide solutions, and engage with top retail brands daily.
Requirements
- Strong written and oral communication skills in English
- Knowledge of the principles of customer service in relation to software products
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
- Basic to Intermediate MS SQL or similar solution
- Problem-solving (Trouble-shooting)
- Ability to test software for bugs and feature readiness
Benefits
- Starting monthly Cost to Company salary of between R18k and R22k
- Significant investment in development (both internal and external training)
- Transparency in job grading system and earning potential
- Developmental path specific to individual circumstances