The Guest Services Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs.
Requirements
- Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
- Handle guest check-outs, ensuring accurate billing and payment processing.
- Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
- Make, modify, and cancel guest reservations as needed.
- Provide concierge services, such as recommending local attractions, restaurants, and activities.
- Maintain a tidy and organized front desk area.
- Assist with luggage handling and other guest services as required.
- Uphold the hotel’s standards of quality and hospitality at all times.