The front of house manager fulfills two key roles in the restaurant: managing FOH staff and leading individual shifts to ensure all restaurant standards and policies are exhibited and enforced.
Requirements
- Can serve and bartend and is certified in these job positions
- Demonstrates attentiveness to guests needs and ensures needs fulfilled
- Demonstrates courtesy and positive attitude toward our guests at all times
- Uses guest names and recognizes guests by name
- Sets up rooms for meetings/banquets/dining in accordance to posted standards
- Ensures proper storage of equipment and assists management in maintaining storage rooms in a neat and orderly fashion
- Demonstrates dependability by working flexible schedule as required; arrives on time
- Maintains business appearance in an exemplary fashion and follows all RCSH dress code requirements for business suits
- Achieves 100% adherence to the FOH shift checklist on all openings and closings
- Checks all server and support side-work, ensures its proper completion, and brings to the attention of management any staff who are deficient in completing side-work
- Uses a POS card to complete comps and voids
- Observes other servers and support staff during each shift and enforces service standards and policies
- Handles guest complaints using the HEAT process to make sure the guest is fully satisfied before leaving the restaurant
- Completes all paperwork for shift management in a timely fashion and correctly according to standards
- Completes 100% table checks for all guests
- Can conduct a positive and educational line up before each shift by using prepared line up notes and following a standard list of topics
- Manages each shift in a positive fashion by being supportive, helpful on the floor, and leading by example with a positive attitude
- Must be a certified Coach
- Will participate in training of new hires following all policies for training and certification
- Develop and maintain a coach’s team to delegate training tasks to as required
- Maintains an accurate record of certifications for all employees
- Will make sure all certifications are completed as required
- Responsible for promptly filing paperwork associated with the certification program
- Coordinates with the chef to create a staffing guidelines sheet for the restaurant using the Master template
- Ensures Pars for all positions and standard pay rates are adhered to
- Follows the proper hiring process including employment application, 1st and 2nd interview, and reference check process for all new hires
- Can conduct an orientation following the orientation checklist exactly and filing all paperwork properly
- Maintains an accurate personnel files for all employees including a hard copy and a computer version
- Prepares schedule weekly using a cover count forecasting tool that ensures that our scheduled labor is accurate for the level of business anticipated
- Processes payroll each week without errors and by assigned deadline each Monday
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
