Front of House Manager
Drift on Lake Wylie RestaurantNorth Carolina, United States
Posted April 29, 2026
Full Time
About the Company
Drift on Lake Wylie Restaurant is a modern lakefront dining destination offering fresh, inventive steak and seafood dishes prepared with local Carolina ingredients. The venue features a bar and lounge with curated wine, specialty cocktails, and local beers, and hosts private events with waterfront views. The restaurant emphasizes a welcoming energy inspired by long summer days on the water and the region's farming roots.
Job Description
The Front of House Manager is responsible for managing the FOH staff, ensuring guest satisfaction, and maintaining high standards of service. They will also lead individual shifts, conduct training, and manage employee certifications.
Requirements
- Serve and bartend, certified in these job positions
- Demonstrate attentiveness to guests' needs and ensure needs fulfilled
- Maintain business appearance in an exemplary fashion
- Achieve 100% adherence to the FOH shift checklist
- Use POS card to complete comps and voids
- Handle guest complaints using the HEAT process
- Conduct a positive and educational line up before each shift
- Maintain accurate personnel files for all employees
- Prepare schedule weekly using a cover count forecasting tool
- Process payroll each week without errors
