Customer Success Director
DuettoUnited States
Posted February 26, 2026
Full Time
About the Company
Duetto is building the future of hotel revenue strategy through its industry-leading hospitality revenue management system.
Job Description
The Customer Success Director is responsible for spearheading the end-to-end post-sales customer lifecycle, designing adoption frameworks, and establishing long-term retention standards for a high-impact portfolio of accounts.
Requirements
- 8+ years of minimum domain experience in a Customer Success/Consultative SaaS role
- Strong proficiency in hotel technology and relevant KPIs
- Strong proficiency in CRM tools (Salesforce) and project management software (JIRA, Trello)
- Strong executive communication and strategic advisory skills
