IT Support Specialist — EMEA
DuettoSpain • United Kingdom
Posted May 29, 2026
Full Time
About the Company
Duetto is the market leader in hospitality revenue management, with a globally distributed team and AI-first organisation.
Job Description
As IT Support Specialist, you'll handle day-to-day troubleshooting and access management, endpoint deployment, and process documentation for EMEA-based employees. You'll work closely with the Senior IT Lead and InfoSec team, operate with a high degree of autonomy, and build repeatable, well-documented workflows that serve the company.
Requirements
- 5+ years of help desk or technical support experience
- Working knowledge of Windows 10/11 and macOS
- Experience with user account management in Azure AD/Entra ID or similar
- Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN
- Experience with ticketing systems and structured support workflows
- Excellent customer service skills and professional written and verbal communication
- A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team
Benefits
- Equal opportunity employer
- Diversity and inclusion
- Autonomy with purpose
- AI-first organisation
- Real scope from day one
- Company worth supporting
