Customer Success Engineer - API
DuffelLondon, England, United Kingdom
Posted February 4, 2026
Full Time
About the Company
Duffel is a leading provider of modern travel technology solutions, offering APIs, developer tools, and NDC services to airlines and travel companies. By rebuilding the travel industry's infrastructure, Duffel aims to deliver an effortless online travel experience that adapts to customer expectations. Backed by notable investors including Benchmark, Blossom, Index Ventures, Kima Ventures, and Y Combinator, Duffel positions itself as a disruptor in the space.
Job Description
We are making travel effortless. Join us to help our customers by addressing their current questions and suggesting ways to use our APIs to build the best travel experience for their users.
Requirements
- Bachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field
- 5+ years in tech support helping enterprise customers use a RESTful API product
- Experience integrating APIs, debugging integration issues, writing scripts and SQL queries
- Ability to read (and ideally write) code in multiple programming languages
- Track record of expeditiously answering and solving product related questions
- Excellent communication skills with ability to express complex business and technology issues in a clear way
- Operational mindset: youāre eager to build processes for yourself and the team to maximise productivity
- Strong analytical skills: you enjoy digging into data to find insights and drive decisions
- Experience working in cross-functional teams and continuously delivering feedback to shape product roadmap and influence sales strategy
- Track record of engaging effectively with customer staff of all career levels
Benefits
- Work From Anywhere
- Duffel Travel Allowance
- Generous Parental Leave
- Sabbatical opportunities
- Competitive package + equity
