Duffel is a leading provider of modern travel technology solutions, offering APIs, developer tools, and NDC services to airlines and travel companies. By rebuilding the travel industry's infrastructure, Duffel aims to deliver an effortless online travel experience that adapts to customer expectations. Backed by notable investors including Benchmark, Blossom, Index Ventures, Kima Ventures, and Y Combinator, Duffel positions itself as a disruptor in the space.
Open Positions
Software Engineer, Backend
Strong engineering ability, high code quality, great communication skills, and big picture thinking
Travel Support Consultant, US
At least 3 years of GDS experience, strong knowledge of air fares and NDC systems, and exceptional customer service skills
Travel Support Consultant, London
3+ yrs experience with GDS and understanding of air fares. Strong knowledge of air ticketing. Experience with NDC & Zendesk is a plus. Customer-focused approach is key
Travel Operations Trainer
3+ yrs in travel ticketing/agencies; proficiency with GDS/NDC; 2+ yrs training design. Strong facilitation skills req. Remote work preferred
Customer Success Manager (London)
5+ years of experience in customer success, excellent communication and analytical skills, and experience working at a rapidly scaling startup
Customer Success Engineer - API
Bachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field. 5+ years in tech support helping enterprise customers use a RESTful API product. Strong analytical skills and excellent communication skills
Fraud Analyst - London
2-5 years of experience in data analytics or a similar analytical role, comfortable working with large datasets, and proficient in SQL or similar
Talent Partner - FTC 6 Months (London)
Experience hiring across multiple functions, strong stakeholder skills, and solutions-first mindset
Travel Support Engineer - London
Mid–Senior experience, Full-stack skills, Partnership with designers