Travel Support Consultant, London
DuffelLondon, England, United Kingdom
Posted August 21, 2025
Full Time
About the Company
Duffel is a leading provider of modern travel technology solutions, offering APIs, developer tools, and NDC services to airlines and travel companies. By rebuilding the travel industry's infrastructure, Duffel aims to deliver an effortless online travel experience that adapts to customer expectations. Backed by notable investors including Benchmark, Blossom, Index Ventures, Kima Ventures, and Y Combinator, Duffel positions itself as a disruptor in the space.
Job Description
Duffel is building the infrastructure for travel and seeking a Travel Support Consultant to handle customer queries, managing booking requests, and providing excellent customer service. This role focuses on simplifying systems and improving the travel experience for passengers. It's a hybrid position requiring some flexibility on shift patterns.
Requirements
- Work UK business hours, with some flexibility on shift patterns.
- Must be able to come into the London office twice a week.
- At least 3 years of experience using a GDS (Travelport/Galileo preferred) and understanding of air fares, ticketing, re-issues and refunds.
- Strong knowledge of air fares, ticketing, re-issues and refunds.
- Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred.
- Ability to think outside-the-box and willingness to go the extra mile.
- Customer obsessed, passionate about delivering exceptional customer service.
- Experience using Zendesk is preferred.
- Previous experience with BSP Link or ARC knowledge is preferable.
Benefits
- Personal Growth
- Comfortable Environment
