Travel Support Consultant, US

We're looking for a Travel Support Consultant to join our team, responsible for handling customer queries and providing exceptional customer service. The ideal candidate will have experience using GDS systems and knowledge of air fares, ticketing, and NDC systems.

Requirements

• At least 3 years worth of experience using a GDS (Travelport/Galileo preferred)
• Strong knowledge of air fares, ticketing, re-issues and refunds
• Experience with NDC systems such as Farelogix SPRK, IAG TAP strongly preferred
• Ability to think outside-the-box and willingness to go the extra mile
• Customer obsessed, you're passionate about delivering exceptional customer service
• Experience using Zendesk for customer support queries is preferred (Voice, Chat & Email channels)
• Previous experience with BSP Link or ARC knowledge is preferable

Benefits

• Ownership of a share of the company
• Equal opportunities employer
• Dedicated to personal growth and development