Travel Operations Trainer

Duffel is rebuilding its infrastructure to simplify travel processes and improve the customer experience. They are seeking a Travel Operations Trainer to facilitate training sessions, translate internal policies and systems, and support daily queue work. The role involves both in-person and virtual training, as well as the full lifecycle of training materials.

Requirements

• 3 years of experience as an airline or travel agency ticketing agent with strong servicing experience.
• Proficiency in at least one GDS (Sabre, Amadeus, or Travelport); knowledge of NDC workflows is a plus.
• 2 years of experience designing and developing engaging training content.
• Minimum 2 years of experience in facilitating in-person or virtual training.
• Minimum 2 years of experience designing and developing engaging training content.
• Strong training facilitation skills to include both in-person and virtual learning requirements.
• Experience building and iterating on operational processes.
• Data literacy: ability to analyze QA/Training/Other Support Metrics to propose data-driven changes to processes and/or training material.
• Ability to work in a remote environment.
• Strong self-management skills.
• Excellent cross-cultural communication skills.
• Willingness to travel domestically and internationally.

Benefits

• Growth opportunities
• Equal opportunities
• Ownership of company shares