Customer Success Manager (London)

We're looking for a Customer Success Manager to join our team in London. As a CSM, you will work with our customers to maximize their use of our technology and provide a superior customer experience.

Requirements

• 5+ years helping enterprise customers maximize the value of a software or technology product
• Track record of expanding/growing customer relationships and reducing customer churn
• Experience working at a rapidly scaling startup
• Excellent communication skills, with ability to express complex business and technology issues in a clear way
• Strong analytical skills: you enjoy digging into data to find insights and drive decisions
• Strong project management skills
• Experience working in cross-functional teams and aligning resources to customer outcomes
• Excellent written and verbal communication skills in English. Additional European languages are a plus!
• Deep knowledge of travel technology - specifically airline and/or hotel distribution systems
• Exprience leveraging AI automation to increase efficiency in customer portfolio management
• Experience working with customer support and operations teams