The Assistant Director of Retail Operations I serves as the second-in-command for medium-to-large airport retail operations, partnering with the Senior Director to drive commercial success and operational excellence.
Requirements
- Partners with Senior Director of Operations to establish and execute fiscal revenue, expense, and profit goals
- Leads daily retail operations across all locations with full accountability for operational excellence, compliance with company policies, and achievement of performance metrics
- Implements Standard Operating Procedures (SOPs) across airport retail operations
- Develops and implements comprehensive action plans to optimize sales performance by store, category, and brand
- Oversees implementation of daily timekeeping review processes by Multi-Unit Managers and Shift Managers
- Makes strategic hiring, termination, advancement, and promotion decisions for retail management and associates
- Ensures all company and brand standards, visual merchandising requirements, safety guidelines, and operational procedures are consistently executed across retail operations
- Provides executive-level leadership development, performance coaching, and strategic guidance to retail management teams
- Manages complex inventory control, merchandise receiving processes, vendor relationships, and supply chain coordination
- Collaborates with brand partners, specialty managers, and corporate teams to maintain brand compliance, execute promotional initiatives, and implement marketing programs with measurable business impact
- Resolves complex operational challenges and customer issues using sound business judgment
- Ensures display areas maintain superior visual appeal according to brand standards, optimizes equipment functionality, and maintains store presentation that exceeds customer expectations and drives revenue
- Monitors market trends, competitive landscape, and consumer behavior to inform operational strategies
- Leads cross-functional collaboration with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support
Benefits
- Health, dental and vision insurance
- Generous paid time off (vacation, flex or sick)
- Holiday pay
- 401(k) retirement plan
- Company paid life insurance
- Tuition reimbursement
- Employee discounts across all company brands
- Employee assistance program
- Referral program – refer a friend and earn a bonus
