The Manager, Store Systems is responsible for ensuring the successful implementation of solutions and projects from conception through deployment in support of customer facing systems and strategies. The role involves managing and prioritizing workloads of the Store Systems teams and developing effective solutions for customers.
Requirements
- Manages associates, consultants, and third-party vendors to ensure solutions, new store opening business initiatives, and projects are successfully implemented from conception through deployment and within budget
- Directs maintenance efforts to ensure stability and availability of systems for users requiring a focus on resource management, project management and quality control
- Develops reliable metrics for customer facing systems while ensuring strategic capacity planning; collaborates with various departments for critical store system integrations
- Manages the operation of back-office services, including 2 and 3 store systems related support
- Partners with IS Security to identify and eliminate security vulnerabilities according to company policies/standards and PCI requirements
- Directs implementation of software and interface upgrades
- Conducts analysis of business and technical requirements to recommend technology solutions for current and future growth; assists with the ongoing development of the roadmap
- Establishes close working relationships with other departments and vendors to establish clear, executable plans to continue to provide associates with technical solutions; responds to changing priorities and escalating issues where appropriate, keeping all interested parties abreast of developments and decisions in a timely fashion
- Analyzes, designs, develops, deploys, and leads a time-phased resolution plan when IT based issues arise; represents technical change through the corporate governance processes that track and permit project progress
- Ensures that the technical designs deliver the most effective customer experience; implements new technologies in unique and innovative ways
- Develops custom scripts, tools, and programs in the support of the desired Operational outcome
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company match
- Company paid life insurance
- Tuition reimbursement
- Employee assistance program
- Referral program – refer a friend and earn a bonus
