Grow With Us! Hudson is North America's leading travel retailer. The Retail Multi-Unit Manager provides operational leadership at Norfolk International Airport, supporting the Director of Operations.
Requirements
- Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
- Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
- Oversee planned maintenance and address repair needs promptly to maintain operational standards.
- Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
- Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
- Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
- Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
- Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
- Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
- Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
- Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
- Monitor and maintain retail equipment; schedule routine service and repairs as needed.
- Drive adoption of new retail technologies to improve efficiency and customer experience.
- Maintain working knowledge of brand standards, lease agreements, and landlord relations.
- Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
- Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
- Ensure compliance with all federal, state, and local safety and health standards.
- Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
