IT Service Manager

As an IT Service Manager at Dura Vermeer, you'll oversee the quality of IT service delivery and ensure that SLAs and agreements with suppliers and internal departments are upheld. You'll coordinate collaboration between IT teams, service management processes and external partners and translate signals and needs from the organization into concrete improvement initiatives.

Requirements

• At least a HBO or WO diploma, preferably in the field of IT, Information Technology, Business Administration or a comparable study;
• At least 3 years of experience in IT Service Management within a comparable organization;
• ITIL v4 Foundation (mandatory); additional ITIL-, COBIT- or ISO-certifications are a plus;

Benefits

• 43 holiday days according to the Cao Bouw & Infra.
• A laptop and a smartphone;
• Excellent secondary employment conditions such as a standard insurance policy for all workers' risks, pension arrangements, an additional allowance for disability and a contribution to union membership;
• A mobility budget, NS Business Card or electric lease car;