Product Support Specialist

EarthCam is seeking a motivated and customer-focused Entry-Level Security Product Support Specialist to support clients. The role involves troubleshooting hardware, software, and network-related issues, assisting with system setup and product usage, and escalating complex problems with detailed technical documentation.

Requirements

• Provide first-level technical support for EarthCam’s security camera and monitoring products
• Assist customers with basic troubleshooting of hardware, software, and connectivity issues
• Review security footage and system data to help identify and resolve common problems
• Escalate complex technical issues to senior support or engineering teams with clear documentation
• Support customer onboarding, basic system setup, and product walkthroughs
• Work with Field Services to ensure installations meet basic technical and performance standards
• Document support cases, solutions, and processes in internal systems
• Learn product features and best practices to continuously improve support quality
• Communicate clearly and professionally with customers and internal teams

Benefits

• Salary starting at $50,000 annually and performance-based bonuses
• 100% company-paid health insurance (single coverage)
• Dental and Vision insurance
• 401(k) plan with generous company matching
• Paid time off plus paid holidays
• Complimentary breakfasts, lunches, and snacks
• Team events, BBQs, and our annual company Olympics