Technical Support Specialist
EarthCamNew Jersey, United States
Posted April 8, 2026
Full Time
About the Company
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere.
Job Description
EarthCam is seeking an Entry-Level Technical Support Specialist to support and maintain camera-based and IP video systems. This role focuses on diagnosing technical issues, assisting with system functionality, and providing structured technical guidance to customers, partners, and internal teams.
Requirements
- Provide Level 1 technical support for camera-based and IP video systems
- Assist with troubleshooting hardware, software, and basic network connectivity issues
- Respond to technical inquiries and document issues using ticketing systems
- Gather and analyze information to identify symptoms and potential root causes
- Follow established troubleshooting procedures and escalation paths
- Guide users to appropriate documentation, knowledge base articles, and digital resources
- Support system setup, configuration, and basic diagnostics under guidance
- Maintain accurate records of technical issues, actions taken, and resolutions
- Participate in training to build knowledge of products, systems, and support standards
Benefits
- Pay starting at $21+/Hour and performance-based bonuses
- 100% company-paid health insurance (single coverage)
- Dental and Vision insurance
- 401(k) plan with generous company matching
- Paid time off plus paid holidays
- Complimentary breakfasts, lunches, and snacks
- Team events, BBQs, and our annual company Olympics
